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Shop Policy


 1. Returns & Exchanges


In-Store Purchases


  • Due to the handmade nature of our garments, we do not offer refunds for in-store purchases. 
  • Exchanges or repairs are considered on a case-by-case basis for items with quality concerns.
  • If the earnest money (deposit) is 80% or more of the full price, it secures the item for 6 months.
  • If the earnest money is below 80%, the item must be picked up within 10 days. After this period, the deposit will be forfeited, and the item will be made available for sale again.


Online Purchases


  • - You have **14 days** from the date of delivery to request a return or exchange. 
  • - Items must be **unworn, unused, and in original condition** with all tags attached. 
  • - Customers are responsible for return shipping costs unless the item is faulty. 


Exceptions


  • - **Custom or personalized orders** are **non-refundable**. 
  • - Items marked as **final sale** cannot be returned or exchanged. 



2. Product Quality & Warranty


  • - All Maison Guida pieces are **handmade in Italy** using high-quality materials. 
  • - We guarantee our craftsmanship for **6 months** from the purchase date. 
  • - If you experience a defect in fabric, stitching, or buttons, we will: 
    • Repair the item for free (if possible). 
    •   - **Offer store credit or a replacement** if the issue is due to a production defect. 
  • - Normal wear & tear, improper washing, or misuse is **not covered**. 



3. Repairs & Alterations


  • - We offer **paid alterations and repairs** beyond the warranty period. 
  • - If you need adjustments, please email us at ** support@maisonguida.com for a quote. 



4. Shipping & Delivery


  • - We ship within **Italy** and selected **international locations**. 
  • - Shipping costs are calculated at checkout. 
  • - **Processing times:** Orders are dispatched within **2-5 business days**. 
  • - **Delays:** Maison Guida is not responsible for delays caused by couriers, customs, or force majeure events. 



5. Customer Service


For questions, concerns, or assistance, please contact us at: 

📧  john@marikaguida.com**

📍 Visit us at: **Maison Guida Store, Piazza Vittorio 14, Turin**