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FAQs

Frequently asked questions

Here are some common questions about our company.

Maison Guida Store

Piazza Vittorio 14, Turin Italy 

You can reach our customer support team on Whatapps: +39 351 781 4608 or email: support@maisonguida.com

See our Delivery and Returns page

Team Guida


Our site is built on Odoo, an open-source platform that gives us full control over the shop, design, and customer experience. It was set up by John (other half of Team Guida), who custom-built the structure so we can scale with flexibility. All the photography is our own — no AI-generated imagery here.

All designs are created by Marika here in Turin, and every piece is made in our own lab. We focus on slow fashion, quality, and real wearability.

Our chatbot is a custom AI agent built by john, using CrewAI with a backend powered by **Railway and Vercel**. It's designed to reflect our values and help customers with real answers — not just canned responses.


Marika handles all of our visuals — from social content to site layouts. She's also a designer for Bloom Biella and works with several creative brands.


We use CLO3D, a cutting-edge 3D design tool that allows Marika to bring each Maison Guida piece to life with precision and intention — long before the first stitch is sewn. This lets us refine the fit, silhouette, and styling digitally, reducing waste while preserving the artistry of traditional fashion design.