Shop Policy

Due to the handmade nature of our garments, we do not offer refunds for in-store purchases.
Exchanges or repairs are considered on a case-by-case basis for items with quality concerns.
If the earnest money (deposit) is 80% or more of the full price, it secures the item for 6 months.
If the earnest money is below 80%, the item must be picked up within 10 days. After this period, the deposit will be forfeited, and the item will be made available for sale again.

You have 14 days from the date of delivery to request a return or exchange.
Items must be unworn, unused, and in original condition with all tags attached.
Customers are responsible for return shipping costs unless the item is faulty.

All Maison Guida pieces are handmade in Italy using high-quality materials.
We guarantee our craftsmanship for 6 months from the purchase date.
If you experience a defect in fabric, stitching, or buttons, we will:
- Repair the item for free (if possible).
- Offer store credit or a replacement if the issue is due to a production defect.
Normal wear & tear, improper washing, or misuse is not covered.

We offer paid alterations and repairs beyond the warranty period.
If you need adjustments, please email us at support@maisonguida.com for a quote.

We ship within Italy and selected international locations.
Shipping costs are calculated at checkout.
Processing times: Orders are dispatched within 5-10 business days.
Delays: Maison Guida is not responsible for delays caused by couriers, customs, or force majeure events.

For questions, concerns, or assistance, please contact us at:

📍 Visit us at: Maison Guida Store, Piazza Vittorio 14, Turin