Customer Care

Store Policy

Handcrafted with care in Italy. Every piece deserves the same attention we give to its creation.

Returns & Exchanges

You have 14 days for exchanges or returns with original receipt

Visit our atelier at Piazza Vittorio Veneto 14, Torino

Mon–Wed 10–19 · Thu–Sat 10–20 · Sun 10–18

Please refer to our full delivery and returns policy for all details

Our quality standards:

• Cut, sewn, and hand-finished in our Turin atelier
• Every garment inspected before delivery
• Fabrics chosen for quality and durability, with the composition listed on every product page

Variations in colors, textures, and natural fading are part of the process and authenticity

These are not defects — they're evidence of handcraft

We take care of what we make — for life

Defects are repaired free for the life of the garment

Labour and materials are on us; damage, such as a tear, is not covered

No time-limited warranty, no expiration — just a commitment to lasting quality

Not in Turin? Contact us at support@maisonguida.com

Italy and the EU: Free shipping

UK, Switzerland and the United States: Free shipping, duties and taxes included — nothing to pay on delivery

All orders ship via DHL

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