Customer Care

Store Policy

Handcrafted with care in Italy. Every piece deserves the same attention we give to its creation.

Returns & Exchanges

You have 14 days for exchanges or returns with original receipt

Visit our atelier at Via Nizza 364, Torino

Tue–Fri 3–6PM | Sat–Sun 11AM–5:30PM (and by appointment)

Please refer to our full delivery and returns policy for all details

Our quality standards:

Variations in colors, textures, and natural fading are part of the process and authenticity

These are not defects — they're evidence of handcraft

We take care of what we make — for life

Bring any Maison Guida garment to our atelier for repairs

We cover labor, you cover materials (buttons, zippers, etc.)

No time-limited warranty, no expiration — just a commitment to lasting quality

Not in Turin? Contact us at info@maisonguida.com

Italy: Free shipping on all orders within Italy

International: Exact cost at checkout

All orders ship via Europacco or DHL with insurance included

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