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Preorder Policy 

What is a Preorder?


  • A preorder means purchasing an item before it is produced or ready to ship.
  • Maison Guida uses preorders to reduce waste and produce responsibly in our Turin atelier.
  • Some fabrics and designs are strictly limited - once sold out in preorder, they will not return.


Payment & Discounts


  • Preorders are charged in full at checkout.
  • Occasionally, preorders may include an early access discount (for example, 20% off during launch).
  • Your payment secures your item in production and guarantees allocation of limited fabrics.


Shipping Timeline


  • Estimated shipping dates are shown on each product page.
  • We do our best to meet these timelines, but small variations may occur due to artisanal production.
  • Once your preorder is ready, it will ship under our Shipping & Returns policy.


Unique Fabrics


  • Maison Guida works with rare and sometimes vintage fabrics.
  • Because of this, details such as linings or trims may differ slightly from product photos.
  • If the original fabric is sold out, an equally high-quality alternative will be used.
  • When possible, fabric changes are noted directly on the product page.
  • This ensures every piece remains authentic to the atelier design, while also embracing the uniqueness of artisanal fashion.


Limited Availability


  • Many Maison Guida pieces are produced in very small quantities.
  • For example, if a collection uses a rare fabrics, only that number will ever be made.
  • Preorders are the only way to guarantee ownership of such limited pieces.


Changes & Cancellations


  • Preorders cannot be cancelled once production has started.
  • You will receive an email when production starts.
  • If you need to modify your order (size, colour, shipping address), please contact support@maisonguida.com as soon as possible. We will do our best to accommodate changes before production begins.


Returns & Exchanges


  • Preordered items follow the same rules as standard orders:
    • You have 14 days from delivery to request a return.
    • Exchanges are possible if stock allows (see our Shipping & Returns policy).

In-Store Pick-Up


  • Preordered items can also be collected at the Maison Guida store in Turin once ready.